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Diagnosis Service

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No idea what’s wrong with your device, or you can’t find your problem listed?

Don’t worry, just book for diagnostics and we’ll do the rest!

We will...

How it Works

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  • Price Promise

    We provide a ‘Price Promises’ on all our repairs

  • Genuine Spare Parts

    We use best quality and genuine OEM spare parts.

  • Lifetime Warranty

    All our screen repairs come with life time warranty*

  • Speedy Repairs

    We can carry out repairs in as little as 15 minutes

Diagnosis Service

No idea what’s wrong with your device, or you can’t find your problem listed?

Don’t worry, just book for diagnostics and we’ll do the rest!

We will diagnose your device and if it can be repaired, we will contact you with a quote and information about the issue and parts needed to get your device up and running again.

Our diagnostic service is a no obligation service, so if you do not wish to proceed with the repair we can return your device with no extra charge.

All of our repair services come with our warranty, covering any parts used during the repair, all parts and labour are included in the cost of the repair.

Ready to get started? It's as easy as adding the service to your cart, completing our check-out process, and shipping your device to our Mail in Address: iCrack 175 Cranbrook Road, Ilford, Essex, IG1 4TA

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Our UK-wide express Mail-in service is very straightforward and the whole process normally takes just 24–48 hours. You simply select your repair and pay for it on our website. Then, send us your device and we send it back fully repaired. In the vast majority of cases, we repair and return your device the day that we receive it. We use Royal Mail "Special Delivery Next Day", which is fully insured.

If you have any questions or issues placing your order, just get in touch and we'll be happy to help. You can also find out more details about our Express mail service on Our services page.


The vast majority of our express mail repairs are completed the day that we receive your device. We then immediately return your device. This means that your device is usually away from you for just 24–48 hours.

As soon as we receive your device, we'll notify you via email. Once your device is repaired and on its way back to you, we'll send you another email with the Royal Mail tracking details. We use Royal Mail's "Special Delivery Next Day" service, which guarantees the return of your device to you by 1pm the following day (due to uneven Saturday deliveries, devices posted on Friday may reach you on Monday).

Sometimes due to the nature of a repair or circumstances out of our control, we may take a little longer. If this is the case, we will keep you informed of your order status via email. Your order has a unique reference number which you can quote at any time for an update.


Yes – it includes postage from us to you. Our prices include the cost of our postage to you via Royal Mail "Special Delivery Next Day", which insures your device for up to £500 and guarantees delivery to you by 1pm the following day.


We are not affiliated with Apple, we are an independent repairer and will not repair any devices on manufacturer warranty basis.


Getting your device repaired with iCrack is easy and stress-free. Simply choose your repair and the support option that suits you best.

We want to give you complete peace of mind, and so our repairs come with a 1-year performance warranty. So far we’ve helped thousands of happy customers. Check out our independent reviews if you’s like to hear some customer stories!

How our repair service works
Choose your device, model and repair on our simple website
Choose your support option – walk in, mail in or call out
We complete your repair, which comes with our 1-year performance warranty

Customer Reviews

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