The UK's Leading Tech Repair Specialist

 

Our Mission:
Make People's Lives Better

Employees, Customers, Investors & Vendors

 

We lovingly return our customers’ faulty or damaged iPhones, iPads and iPods to a happy, working condition. We aim to do so quickly and efficiently, all the while ensuring a hassle- and stress-free experience for you. We’re based in East London, but we repair devices for people all over the UK (and even Europe).

Never before have we been so dependent on our mobile devices. In fact, we use them to such an extent that they have become integrated into our daily lives. People of all ages are now joining this new mobile generation.

But when things go wrong, it can be a real problem. I founded iCrack because there was clear lack of choice about where to get devices repaired. Either pay extortionate rates from the manufacturers or ‘try your luck’ with a local repair shop where the staff are not always well trained, the parts may not be of a good standard and usually there is no warranty.

iCrack is about giving you a better choice. We provide you with the highest standard of repair, class leading customer service and the best value for money in the market. All of which is backed by our No Quibble Lifetime warranty.

We understand that you may be a little anxious about sending your device for repair to a company found on the internet. Many of our customers send us their devices by mail and never get to meet us in person. That’s why we make an extra effort to keep you informed and updated throughout the whole process; from letting you know when we receive your device right through to when you can expect it back. These aren’t just empty words; communication and service is how we demonstrate we are different and we hope our extensive customer reviews section will give you some indication of how important this is to us.

Quality of repair is critical to our reputation. There are many unscrupulous repair centre’s operating across the UK. Whether they fit inferior quality parts, have untrained technicians or back out of warranty agreements, it can be a minefield. At iCrack, we are clear and honest about what we do and how we do it. Most of our business is generated by referral and word of mouth so it is in our interests to ensure our customers are happy all the time.

We try our hardest to provide our customers with the best experience possible. But there are always ways we can do better (we’re not perfect!). If you have ideas or suggestions on how we can improve, or if you wish to make any comments about our services, please email me us on [email protected].

 

We Believe

  • Happy Employees = Happy Customers
  • Happy Customers = Good Business
  • This requires great products (vendors).

Our Values

Our values are key to our success. They also shed a guiding light for hard decisions and provide us with a higher-level metric of that success.

  1. Honesty & transparency through great communication at all levels.
  2. Building great teams.
  3. Empowerment.
  4. Curiosity & learning.
  5. High-quality performance.
  6. Hard work.
  7. Accountability.
  8. The Environment.

Who We Are

We have a simple philosophy: Hire intelligent and interesting people that take pride in their work and enjoy making other people happy.

The easiest part of the job is learning how to fix devices. We can teach that. We can't those other skills and they are critical to being a great coworker and providing an exceptional customer experience.

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